Modernizing Constituent Experience Without Replacing Everything at Once

Constituent experience rarely fails because an agency lacks a grand new platform — it fails at the seams between intake, eligibility, records, and contact. This is a practical, incremental framework for fixing those seams first.

• Work the constituent journey, not the org chart
• Instrument the seams before rebuilding cores
• Strangler-fig modernization that keeps services running
• Accessibility and audit built once, inherited everywhere